Support

Always on hand. For you and your community.

You are on the safe with us. 

Whether you need crisis communication, analysis of your social media activities or support with hacked accounts—we are at your side with help and advice.

From multilingual community support and reporting to securing your digital accounts: You are in good hands with us - fast, uncomplicated and reliable.

Our support services:

Reliable service whenever you need us.

We help you build your community and monitor your follower activity closely. Our detailed reports give you valuable insights to continually enhance your social media presence. And when emergencies arise—whether it's a PR crisis or a hacked account—we’re right by your side.

Community Management

24/7 Community Management doesn't exist? With us, it does! We build your community, handle monitoring, respond to follower questions, and immediately alert you if we sense something brewing—shitstorm prevention included. Our multilingual team manages your channels in German, French, English, Spanish, and Italian—even on weekends and holidays—ensuring everything stays on track for you.

Vacation time or staffing shortages? No problem! Leave your community management to us, so you can truly relax. Whether for 2 days or 7 weeks—your community is in good hands with us.

Learn more in our case study:

Atupri: Health promotion, digital

Reporting

Are you confident your communication efforts are working? We analyse data from your online activities and extract valuable insights, providing you with regular, clear reports and targeted recommendations to optimise your digital marketing and improve results. If needed, we can also handle the proper setup of digital advertising and tracking tools like Pixel or Google Analytics.

Read our blog:

Choosing the right KPIs

Risk Management

Lost login data or hacked accounts are a worst-case scenario for any company active on social media. Prevention is key. We securely manage your account data and implement all necessary precautions to protect against potential threats. If an incident does occur, we’re here to help minimise the damage quickly.

Crisis Communication

Communication crises can happen to anyone. Good preparation and a loyal community protect you from negative impacts, make your brand more resilient, and help you emerge stronger from a crisis! Want to be prepared for an emergency? Our training sessions provide you and your team with practical strategies for effective crisis management.

And if a social media storm does hit you—we’re here for you! With tact, diplomacy, and extensive communication experience, we defuse critical situations and foster understanding.

Read more in our blog:

Shitstorm Management: Responding appropriately

Clients

Our clients

Jura & Trois-Lac
Atupri
Post
Gemeinde Ittigen
Gemeinde Riehen
Test
Test
website
Vielleicht Sie?
Schreiben Sie uns eine Nachricht.
Try our self-service

How can we help?

I want Social Media.
I need your expertise.
I have specific ideas and need a quote.
What? I only understand train station.
I'll take the lot with chilli!
I am from the competition!
Just looking around, thanks.
My agency is annyoing me.
I want to work for Die Schwedin.
Bull's eye!

How can we support you?

I would like to get to know what you do better.
I'll get in touch with you.
Please contact me.
I have specific ideas and need a quote.

That makes us happy!

You are welcome to get in direct contact with Barbara Schwede.

Call Barbara
Barbara Schwede

Then stop by for a coffee so we can talk shop!

How to find us
Barbara Schwede

Be inspired

We know how
Barbara Schwede

Is it the agency or the project?

How about this:

  1. We give you a second opinion on the performance of the current agency.
  2. We show you how we would tackle your project.

Sounds good? Let`s chat to find out how we could work together.

Barbara Schwede

That makes us happy!

Do get in touch! We would welcome the opportunity to talk to you about vacancies.

Barbara Schwede

Super! What are you thinking about?

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Barbara Schwede

May we have your phone number?

We can then call and answer your questions. By the way, the Biel train station is only 200 meters away from our office ;)

Wonderful!

We will call you. And to step up the heat, we would be delighted to meet you at the best kebab in the region: Kübban in Biel.

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Thank you for your request

Barbara Schwede